Policies

SHIPPING & DELIVERY

We ship all of our products USPS.

100% SECURE ORDERING

We use Elevon l for all of our ordering. We have a secure website for ordering through go daddy ssl so rest assured.

RETURNS

IT’S RARE, BUT SOMETIMES IT HAPPENS

We Sent You The Wrong Product:
Please email Customer Service and request a RMA# (Return Merchandise Authorization #). We will send you a pre-paid return label. Please email us at hawaiimedicinal@gmail.com. As soon as we receive the returned undamaged/resellable product, we will immediately ship the correct product.

You Ordered The Wrong Product:
If the product has not been opened, we can offer a Exchange for the product cost only. Shipping costs are non-refundable. Email Customer Service and request a RMA# (Exchange Merchandise Authorization #) hawaiimedicinal@gmail.com. Ship the unopened product back to us with tracking and insurance on the package. Item must be sealed and resellable. .As soon as we receive the returned product, we can immediately credit your account the cost of the product minus shipping for you to have a credit to get the correct product you desire.

You’re Not Pleased With The Product:
We are very sorry for this, but we cannot provide any cash refunds for products purchased. Please make sure this is the product for you before purchasing. However If you would like to exchange for a different product, we can offer a credit to your account with us to make these changes. Shipping costs are non-refundable. Product must be unopened and resellable. Email Customer Service and request a RMA# (Return Merchandise Authorization #) hawaiimedicinal@gmail.com . Ship the unopened product back to us with tracking and insurance on the package. As soon as we receive the returned product, we will immediately credit your account with us – the full product cost minus the shipping.

Please accept our apologies, but we cannot accept or exchange any returns that have been opened, used, or damaged by the customer.

ALL RETAIL Exchanges MUST OCCUR WITHIN 10 DAYS OF THE PURCHASE DATE. NO EXCEPTIONS.

Customer Service

Phone: 808-843-0073
Email: hawaiimedicinal@gmail.com
Monday thru Friday: 9:00 a.m. – 4:00 p.m. HST (Hawaii Standard Time)

Disclaimer:

The Hawaii Medicinal shall not be held liable for the medical claims made by customer testimonials. The statements made regarding these products have not been evaluated by the Food and Drug Administration. The efficacy of these products and the testimonials made have not been confirmed by FDA- approved research. These products are not intended to diagnose, treat, cure or prevent any disease. All information presented here is not meant as a substitute for or alternative to information from health care practitioners. Please consult your healthcare professional about potential interactions or other possible complications before using any product. The Federal Food, Drug, and Cosmetic Act requires this notice.

These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure or prevent any disease or ailment. Hawaii Medicinal assumes no responsibility for the improper use of these products. We recommend consulting with a qualified medical doctor or physician when preparing a treatment plan for any and all diseases or ailments. Hawaii Medicinal does not make any health claims about our products and recommend consulting with a qualified medical doctor or physician prior to consuming our products or preparing a treatment plan. It is especially important for those who are pregnant, nursing, chronically ill, elderly or under the age of 18 to discuss the use of these products with a physician prior to consuming.  You must be 18 years or older to visit this website and/or purchase Hawaii Medicinal products. The information on our website is intended to provide general information regarding our products and is not to be construed as medical advice or instruction.